Our PPC Refund Policy
Our PPC Refund Policy applies to prepaid PPC agency services that have not yet been rendered. If a client has prepaid funds on account and decides to stop work before those services are completed, they may be eligible for a partial refund. In that situation, Blastoff Advertising would refund the unused portion of the payment for PPC agency services on a prorated basis.
Work that has already been completed is not refundable. PPC campaign building, account review, campaign optimization, tracking work, reporting, and related PPC agency services are time-intensive, perishable, and highly customized work products.
Similar to software development or construction project work, once the work has been performed, the time, analysis, strategy, setup, and implementation cannot be returned. For that reason, refunds apply only to prepaid services that have not yet been performed, not to completed work.
How Refunds Are Evaluated
If a project is stopped before all prepaid PPC agency services have been completed, Blastoff Advertising reviews what work has already been performed and what prepaid work remains unused. Any eligible refund is based on the unused portion of the prepaid service amount.
This approach is intended to be fair to both parties. The client is not charged for prepaid services that were not performed, while completed PPC work remains billable because it required time, expertise, and project-specific execution.
Related Topics
Related questions include setting a project start date, how much time it takes to build PPC campaigns, and how much client time an advertising campaign takes.
